Refund policy

Thank you for choosing 6D Helmets ("we," "us," or "our").

We value your satisfaction and want to ensure that you are completely happy with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website, www.6dhelmets.com ("Website"). By making a purchase, you agree to comply with the terms of this policy.

Return & Exchange Portal

1. Return Eligibility

1.1 Return Protection (USA Only)

We now offer return protection for 6D Helmet orders called Redo, which you can purchase at checkout for $1.99, $3.98, or $4.98. If you choose this option, you can return any item in your order for an exchange, store credit, or a refund for free. If you do not purchase the return protection, you are responsible for return shipping costs.

1.2 Return Timeframe

All returns must be received within 30 days of the original invoice delivery date. Returns received after this period may not be accepted.

1.3 Product Condition

All returned products must be in brand new condition, unused, and with the original packaging intact. The product must have all hang-tags, packaging, and related items still attached.

1.4 Helmet Returns

We do not accept returns on helmets that show any sign of use, damage, or wear. This includes, but is not limited to, scratches, scuffs, dirt, dust, or any signs that the product has been used in any way. Helmets must be returned in brand new condition with the original packaging and tags attached. For returns, please use the original shipping box, as it ensures your helmet's safe transit and speeds up the return process. Helmets sent only in a 6D-branded helmet box are subject to a restocking fee.

When returning a helmet, please utilize good shipping practices matching the standard in which the helmet was received. 6D is not responsible for damages incurred during return shipping. Damaged returns will not be accepted or may incur a restocking fee.

1.5 Non-Refundable Gift Cards

Please note that gift cards purchased from www.6dhelmets.com are non-refundable. Once a gift card is issued, it cannot be returned or exchanged for cash or any other form of refund. We appreciate your understanding in this matter.

2. Grade Two Blemish Helmets

2.1 Grade Two Blemish Helmet Sales Are Final

We do not accept returns on Grade Two Blemish Helmets. Helmets categorized as Grade Two Blemish may exhibit cosmetic imperfections but are structurally sound and meet safety standards. These helmets are sold as-is, and all sales are final.

2.2 Definition of Grade Two Blemish Helmets

Grade Two Blemish Helmets may have minor cosmetic flaws such as small scratches, scuffs, or other aesthetic blemishes. These imperfections do not affect the safety or functionality of the helmet but are present due to the manufacturing process.

2.3 Inspection and Assurance

All Grade Two Blemish Helmets undergo a thorough inspection to ensure they meet safety standards. By purchasing a Grade Two Blemish Helmet, you acknowledge and accept these cosmetic imperfections, and all sales of Grade Two Blemish Helmets are considered final.

3. Return Process

3.1 Initiate a Return

To initiate a return, please contact our customer service team via phone at 714-772-2121, email at info@6dhelmets.com, or use our online contact form. Our team will guide you through the return process and provide you with a return authorization number (RMA) if your return is eligible.

3.2 Packaging and Shipping

When returning an item, please ensure it is securely packaged and include the original invoice or proof of purchase. Ship the item to the following address:

6D Helmets
511 S Harbor Blvd, Suite L
La Habra, CA 90631

3.3 Inspected Returns

All returned items are thoroughly inspected upon receipt. We reserve the right to deny returns that do not meet the return eligibility criteria mentioned in Section 1.

4. Refunds and Fees

4.1 Refund Processing

Once your return is received and inspected, we will process your refund. Refunds will be issued in the original form of payment. Please allow a reasonable processing time for the refund to appear in your account.

4.2 Restocking Fee

Please note that orders returned with products, packaging, or hangtags that show damage or are not intact in reusable condition may be subject to a restocking fee. This fee will be deducted from the refund amount. Thank you for your understanding and cooperation.

5. Customer Support

For any inquiries or concerns regarding our return policy, please contact our customer service team via phone at 714-772-2121, email at info@6dhelmets.com, or use our online contact form. We are here to assist you and provide further information.

6. Canadian Shipping and Returns

Customers in Canada are responsible for all return shipping costs. Additionally, any returned products are subject to a 5% restocking fee, which will be deducted from the refund amount. We recommend using a traceable shipping method to ensure the safe return of your items.

7. Relationship with Other Policies

This Return Policy is part of our overall Terms and Conditions. It works in conjunction with our other policies mentioned on our Website. In case of any conflicts or inconsistencies, the terms of this Return Policy shall prevail for matters specifically related to returns.

We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective upon posting on our Website.

Thank you for choosing 6D Helmets.